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του σπουδαστή Χρήστου Δημητρίου, 1ο έτος BSc(Hons) Nursing σε συνεργασία με το Anglia Ruskin University
του σπουδαστή Χρήστου Δημη&tau

ProtagonIST: Άρθρο Σπουδαστών Νοσηλευτικής - Communication with Sensitive Groups in Nursing

Communication with Sensitive Groups in Nursing

by Christos Dimitriou

Greece is going through its worst financial crisis since WWII (World War II) and several of the state’s structures including the health sector have been severely damaged. The public hospitals became understaffed and they lack of resources as well. It is now needed more than ever by the nurse to be as supportive as possible, and the only way to do this is through effective communication and compassion.

Courage, presence, and optimism are among the standard requirements from the professional nurse of all subsectors of clinical practice. Communication has become increasingly important amongst staff as well, especially when handing over shift, and particularly for the benefit of the clinic’s requirements management. (Saridi et al, 2017).

The characteristics of the communication act are really simple. There is the transmitter, who sends the message. There is the message itself which maybe verbal or non-verbal. There is the receiver, who receives the message. There is the code of the message itself which has to be decoded. And finally there are the natural or artificial channels through which the message is transferred (Kelly-Iriving et al, 2011).

It is the nurses’ job to support the patient on this difficult moment in his life. And it has been observed that primary health care is usually (and ideally) able to form close communication between the health professional and the patient (Souliotis et al, 2017).

Communication with sensitive groups, the LGBT (Lesbian, Gay, Bisexual, Trans) community in particular, which has its own particularities, including the strong bond its members have with their sexual identity. LGBT community members have gone on record to explain that the hetero-centric education of the medical professionals has left them excluded from equal services.

The above can be attributed to a variety of reasons, including the professionals’ lack of socializing with LGBT people which essentially makes them think of them as ‘aliens’, and religious fundamentalism. Most religions criticize homosexuality and are outright homophobic.

There are obstacles in performing effective communication and these include preconceived convictions and beliefs, jumping into conclusions, minor or major environmental disturbances, physical impediments (Saridi and Kourakos, 2017).

But the patient did not come to the hospital in order to face a health professional’s superstitions, and the LGBT patient does indeed deserve equal treatment, and understanding of the particularities of his/her culture.

It is our responsibility as medical professionals to provide the appropriate care for the LGBT community and to start understanding the significance the sexual orientation has for this group (Mast et al, 2006).

References

Kelly-Irving M., Delpierre C., Schieber A. C., Lepage B., Rolland C., Afrite A., Pascal J., Cases C., Lombrail P.and Lang T., (2011). Do General Practicioners Overestimate the Health of their Patients with Lower Education? Soc. Sci. Med. 73,pp. 1416-1421.

Mast E. E., Weinbaum C. M., Fiore A. E. Alter M.J.,  Bell B.P., Finelli L., Rodewald L.E., Douglas,  J.M., Janssen R.S.and Ward J.W. A comprehensive immunization strategy to eliminate transmission of hepatitis B virus infection in the United States recommendations of the Advisory Committee on Immunization Practices (ACIP) Part II: immunization of adults. MMWR Recomm Rep. 2006;55(PR-16),pp.1-33.

Saridi M., Kourtis G., Kourakos M.and Albani E. (2017). Patient Safety Management: Perspectives, Principles and Emerging Issues. The Role of Nursing Administration and Communication Regarding The Best Possible Care Provision: pp. 2, 3, 10, 12, 13, 14, 15.

Souliotis K., Bizas L., Zafiropoulou M. and Saridi M. (2017). Patient Safety Management: Perspectives, Principles and Emerging Issues. Patient Safety in the Hospital Environment: The Impact of the Economic Crisis on the Quality of the Provided Health Care Services: pp. 23, 28, 30.